In Bangladesh, ‘Cable TV’ is known as ‘CATV.’ Most people know it as dish business. Cable TV Billing Software is another software of EasyEBilling which provides customer management features. Like ISP companies, collecting bills is a massive issue for cable operators. EasyEBilling includes software for both ISP companies and cable operators. To know more about ISP Billing software, visit this link. ‘The link.’ By creating an account in the CATV software of EasyEBilling, cable operators can track, manage and improve their customer management. CATV software is similar to the ISP Billing Software; the only difference is in ISP software, a feature name ‘mikrotik’ controls the customer’s bandwidth, and in CATV, ‘cash server’ provides digital services.
Features of Cable TV Billing Software
The software can be helpful with its features only. Cable TV Billing software of EasyEBilling has some fantastic features which can make the company’s job much manageable. There are thousands of features in this software, but we will discuss the common and most important ones here.
To create Customer:
Operators can enter their customer data into the system through this feature. There are some required fields that company’s need to fill up like name, mobile number, id, customer type, etc. Some customers prefer to take the post-paid billing system, and some like to take the pre-paid one. Depending on the customer’s type, companies can enter data, and after that, the software will automatically generate a bill and send SMS to clients.
Bill Generate:
Collecting bill from the customers is the most crucial job for a cable operator company. This is a massive responsibility for the manager to collect bills, record them, and ensure that every customer pays their bills. Doing the job manually is almost impossible. Therefore, CATV software does this job automatically. On 30/28/31 date of each month, the feature will generate a bill; moreover, by 10 AM of the first day of the month, the software will send messages to all the clients about their billing status. If any temporarily disabled customers stop their connection for a certain period, the software will also record them.
Customer summary:
This feature records all the customer’s activities throughout the year. It records all the customer’s pending and paid bills and functions. At the end of the year, companies can understand the status of each client from this feature.
Receipt print:
This software gives the facility to print receipts in six styles. Cable operators can print their tickets whether in A4 size or Pad style. They also can use a POS machine to print their pass.
Payment Setting:
Companies don’t need to do extra tasks to collect their money. Customers can use any mobile banking operator like Bkash, Nogod, Rocket to pay the bill, and the software will auto collect the money.
Digital Service:
This is an essential feature of CATV software. Nowadays, the whole world is shifting to set-top box from traditional cable systems. Even the Bangladesh government has passed a bill regarding the matter. EasyEBilling provides both cable and digital services.
Complain List:
Receiving complaints is very typical for cable operators. Customers get impatient when it comes to internet and cable services. Companies need to provide an immediate and best solution to their client’s problems in this situation. When clients call customer service and tell about their problem, a complaint ticket is filed into the software. The employees of the customer help center can fill the key and update it into the software. In case any customer face problem with a technical issue, the employee can message the field man near that area through the ‘CATV’ software.
Recent Customer:
This feature keeps a record of the number of clients entering the company and the number of clients who leave the company in a month. It creates two graphs by which the company knows how many clients enter and leave in a month. By this, they can evaluate their performance and develop themselves.
Employee Control:
With this feature, admin can control their employee’s access to the software and see their performance in the company. Companies don’t want their front liners to know their internal information. By this feature, the admin can control the limitation for each employee.
Additional Features:
In Dhaka city, we have around 7 Cable Operators Control Room (CO License Holder). Under each of the CO, there are about 2000 Feedo operators (FO) known as child companies. By this software, the CO can control what data, money, and devices are going to or coming from FO operators. Moreover, this software has both Bengali and English languages, making it easier to use. Admin also can customize their profile.
In a sentence, the Cable TV Billing software of EasyEBilling has all the features which can make it easier for cable operators to manage their clients.
Why EasyEBilling is the best software for cable TV operators?
CATV of EasyEBilling provides the most organized cable tv software in Bangladesh. Its features can easily manage customers, and companies do not need to give extra effort to collect their customers’ bills. Moreover, once the user registers with the software, a team will always be prepared to help him with any technical issues. These benefits make this software the most organized and easy to use in Bangladesh.
Digital Set Top Box Support
Set-Top Box is a converter that converts analog systems into digital systems. In an analog system, the resolution of the picture is generally low, but in a digital strategy, it provides a high-resolution picture quality. There are more benefits of the Digital set-top box. In Bangladesh, the channel distributor cannot understand which customers are watching which channel. Therefore, they cannot decide the price. But with digital service, cable operators and channel distributors can see which customer is watching which channel. So, they can keep the accurate price.
Moreover, customers can choose their favorite channel. They do not need to accept the tracks selected by their cable operators. Nowadays, cable operators are converting their services to digital from analog, and keeping that in mind, EasyEBilling software has also developed many features for digital services
Management:
Using this software, operators can have complete automated control of their boxes—the software records each box, its numbers, customers, buying and selling date, and many.
Distribution:
With this software, the companies can distribute the charge efficiently. In the cable operating business, there are mother companies and child companies. When customers pay bills, these companies can distribute the bills through this software. For example, a customer paid TK500 for a box, so, through this software, the mother company will automatically get TK50, and the child company will get TK400.
CAS:
EasyEBilling can block the server and can control the box. If customers fail to pay the bill, the software can automatically switch off the box through this server.
Transparency:
In the operating cable business, the mother companies distribute boxes to child companies and from their resellers sell those boxes to customers. With the help of EasyEBilling software, the Mother Company can see where the resellers are selling those boxes and to whom they are selling. Both the reseller and mother company can see the balance sheet of resellers. Also, with the help of EasyEBilling software, companies can differentiate between customers and digital customers.
Free Demo/Download?
Users can register to the software, and the moment they register, they will get a 7-day free trial. The company provides this free trial to give its users a chance to explore all the fantastic features of the software. EasyEBilling is a cloud base software for which users cannot download it. They need to use it through browsers. The company is not providing any demo, but users can register to the software and get a 7-day free trial option.
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